The Cisco IT remote access group had been testing VPN-based remote access services for several months, and was prepared to migrate its user base from the service provider managed service model to a user managed model. This model requires the user to take ownership of and responsibility for managing their Internet connectivity, as well as paying for the one time installation and monthly charges. Cisco IT's responsibility was reduced to supporting the users' ability to securely connect to the corporate network. In addition, IT has provided tools to support the installation and configuration of the VPN client software and provides ongoing support for issues with the VPN connectivity.
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