UnumProvident provides disability and other types of income-protection insurance to more than 45 percent of the Fortune 500 companies. They faced the challenge to retain the best call center agents to maintain quality and reduce training costs and to increase availability of valuable office space and to deploy teleworking links that are secure, reliable, and easy to manage. They implemented Cisco Business Ready Teleworker solution, which used Cisco 831 Routers, Cisco 7200 Series Routers with VPN Accelerator Modules, Cisco CallManager Version 3.3, Cisco IP phones, and Cisco IP Communicator softphones.
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