| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 228.4KB PDF, requires Acrobat Rdr 5 | Date added | 01 Sep 2004 |
| Topics | ITIL | ||
| Downloads | 58 | ||
Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The IT Infrastructure Library (ITIL) has become the most widely accepted approach to IT service management in the industry. This white paper introduces ITIL as well as HP's contributions and comprehensive offerings around both ITIL and IT service management.
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