| Publisher | 24/7 Customer | ||
|---|---|---|---|
| Format | 81.9KB PDF, requires Acrobat Rdr 5 | Date added | 19 Oct 2004 |
| Topics | Outsourcing, Customer Support Services | ||
| Downloads | 100 | ||
In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills. This white paper provides information on what Technical Support is all about, its sensitivity in the BPO industry and its impact on deriving business value for an organization.
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