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Enterprise applications Toolkit

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Hutchison Essar Telecom - A Connection to Smoother Call Center Operations

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28 out of 50 users found this white paper useful


Publisher Citrix Systems
Publisher Registration Direct Access
Topics Call Center - Contact, Application Servers, Thin Clients Date added 28 Jan 2005
Downloads 51 Format HTML

Hutchison Essar was the first mobile service operator in India. The challenge was deploying critical applications in a low-bandwidth environment. Hutchison engaged the services division of Hewlett-Packard India to implement MetaFrame Presentation Server across Hutchison's own call center, the outsourced call centers and the dealer network. MetaFrame Presentation Server has helped Hutchison meet its challenges of deploying applications very cost-effectively. The company previously incurred high expenses on connectivity to outsourced call centers and the dealer network; with its Citrix solution, Hutchison's savings on bandwidth costs have amounted to $217,391 per annum.

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28 out of 50 users found this white paper useful


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