In large organizations like the Belgian national railway company (SNCB-NMBS), reporting takes place at many levels. The sheer amount of data, however, makes it difficult to gather information and finalize reports on time. That changed when the SNCB-NMBS decided to implement a true Management Information System based on SAS technology. The Web-based reporting system deploys company-wide features in a set of three tools that can be accessed by multiple users depending on their needs, organizational level, and IT knowledge. Use of the reporting tools has resulted in a better grasp of available information and increased employee productivity.
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