Change and configuration management is not only the enabling technology for other management disciplines - most notably, SLM, BSM, capacity planning, and incident and problem management - but also aids in the quest for more automation of IT operations. This quest will ultimately lead to fully-fledged implementations of Organic IT. Failure of internal IT departments to fully embrace technologies for change and configuration management as they come to market will provide ample opportunities for outsourcers to offer IT operations services at a cost base not achievable by traditional (mostly manual) ways of doing things.
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