The Santa Ana Police Department provides security and protection to residents in California's ninth largest city. The challenge was to reduce high cost in both staff time and paperwork caused by a 50 percent error rate on handwritten traffic violations issued by officers using old-fashion citation books. The solution was development of an electronic citation solution based on HP iPAQs and mobile printers that allowed violations to be issued to citizens in hard copy. The results were reduction of the 50 percent citation in accuracy rate to less than one percent. iPAQs allow for easy uploading of electronic citation information to a central database, avoiding transcription mistakes that require costly and time-consuming amendment paperwork.
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