In today's market, customer loyalty is the key to success, and businesses need to develop it with each interaction. Messaging technologies provide an unprecedented opportunity to intelligently and cost-effectively interact with customers at scale. However, to reap those benefits, businesses need to embrace messaging technologies and promote them as tools for improving customer care.
Did you find this white paper useful?
28 out of 50 users found this white paper useful
Related white papers
Hexaware Consolidates Messaging with Active Directory and Single Sign-On Service
When Hexaware Technologies Limited merged into Aptech Limited, it inherited a disparate information technology (IT) infrastructure that used Linux, UNIX, and Microsoft Windows NT Server version 4.0, and which lacked...
WebMessenger Mobile Platform
This document gives an overview on Wireless LAN’s. In the simplest of terms, a wireless local-area network (WLAN) does exactly what the name implies: it provides all the features and...
Enterprise Wireless Instant Messaging
While global use of public IM services is exploding, corporations are considering how to respond to surging employee demand. The results of rampant demand for IM coupled with a lack...
Enhancing Communication and Collaboration With IBM Lotus Sametime 7.5 Software
Every day, millions of people use Instant Messaging (IM) and Web conferencing to make critical business decisions. People share ideas, find answers and make connections. This real-time technology has helped...
Instant Messaging Security Concerns and Recommended Best Practices SANS Security Essentials GSEC Practical Version 1.4b
Instant messaging is a popular tool that was primarily used by the personal user for chatting. Instant messaging has found its way into the corporate setting for inter-office communication because...
Terra Lycos Brings Lotus Instant Messaging to the Masses
Terra Lycos is the world's largest global Internet network, with a presence in 43 countries and in 19 languages - reaching more than 111 million users per month. The Challenge...
GEALAN Fenster-Systeme Sheds New Light on Communications With IBM
GEALAN Fenster-Systeme manufactures an extensive line of vinyl profile systems for the professional assembly of windows and doors. In the early 1990s, GEALAN had installed an IBM AS/400 with OfficeVision/400...
