To consistently outperform the competition, retailers need store managers who can respond quickly to constantly changing conditions on the selling floor, with their customers and with their inventory and personnel. But responding effectively depends on knowing what's actually happening in the store at a given time. Unfortunately, with the tools currently available to managers, real-time store information is often hard to access, disjointed and incomplete. With their clients facing this challenge every day, Accenture retail industry specialists approached researchers at Accenture Technology Labs to see how technology innovation could help. Drawing on both deep industry insights and knowledge of emerging technologies, the Labs created the Accenture Store Manager Workbench.
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