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Accenture and Essent Transform Knowledge Into Ability With Pioneering Day-in-a-Life Simulation

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27 out of 50 users found this white paper useful


Publisher Accenture
Publisher Registration Direct Access
Topics Knowledge Management, CRM Date added 22 Jul 2008
Downloads 72 Format PDF

Essent is a multi-utility group active in the electricity, gas, heat, cable/telecommunications and environment/waste processing sectors, with a local market covering the southern, northern and eastern regions in the Netherlands. The utilities market in the Netherlands has been undergoing extensive deregulation for the past several years. The companies in the Dutch utilities market have to extensively restructure their organizations, create entirely new business capabilities and execute step-change improvements in operational efficiency. Essent chose to team with Accenture to achieve these goals. With its deep industry knowledge and expertise in implementing cross-enterprise systems, combined with its market-leading human performance capabilities, Accenture would ensure that Essent would meet all regulatory commitments, as well as position Essent to succeed in a brand new world.

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27 out of 50 users found this white paper useful


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