This report focuses on seeking out examples of information technology applications that advance the practice of diplomacy. Best practices in government agencies, international organizations and foreign ministries of other countries are highlighted. The purpose of this study was to examine those IT applications that directly support the conduct of diplomacy. Examples of best practices were sought by word of mouth and documented by interviews. In a few cases, including the use of digital technology leading to the Dayton Peace Accords, published firsthand accounts were the primary source.
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