| Publisher | Forrester Research | ||
|---|---|---|---|
| Format | 69.3KB PDF | Date added | 01 Nov 2004 |
| Topics | Help Desk, Infrastructure Management, ITIL | ||
| Downloads | 3 | ||
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always helpful, but IT management must make sure that ITIL is not seen as a panacea.
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