The client is a Fortune 500 semiconductor manufacturing organization. The Challenge was to achieve substantial reduction in costs and improve service levels, to outsource non-core areas, to have real time production support for 24 x 7 Operations, to standardize its IT environment and to quantify and monitor service levels. The solutions were desktop application support, helpdesk services, desktop services (onsite), email and calendaring, LAN/WAN management, server, storage and data center administration, implementation of Enterprise management tools framework and Remedy based ITSM framework, support for Custom Web Based systems/Client Server applications. The benefits were focus on meeting and exceeding SLAs, proactive infrastructure management, standardization of processes using the ITIL framework, re-badging of customer resources, enhanced visibility into infrastructure performance.
Did you find this white paper useful?
27 out of 50 users found this white paper useful
Related white papers
A Guide to Providing Proactive Protection to Consumer Online Transactions
This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online, authentication trends, and...
Southern Computer Warehouse Streamlines its Sales Operations with ChannelOnline
Challenges: Southern Computer Warehouse (SCW) needed to improve its e-commerce store site to compete more effectively with much larger resellers. Lack of efficient quoting processes and accurate, up-to-date...
Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation
This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued customer participation in...
ChannelOnline Plays Significant Role in Realizing Innovative Computing Systems' 772% Growth
Challenge: Innovative Computing Systems (ICS) sought to offer products and services to a growing clientele without increasing its overhead or sacrificing quality of customer service. Solution: Using CNET Channel's Web-based ChannelOnline...
GMP Calibration Software Implementations: Containing Costs and Managing Risk
As expectations from and complexity of calibration management software implementations increase, many leading regulated Life Science manufacturers have chosen to outsource some or all of these implementations. This white paper...
The Impact of Translation in Global SAP Deployments: Seven Steps to Ensure Maximum Utilization
Studies show that training provided in a language other than the learner’s native language often leads to misunderstanding and lack of comprehension. An effective SAP translation strategy accelerates the...
Five Strategies for Reducing the High Cost of Online Consumer Authentication
This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers, join a network, choose...
