Ventura provides outsourced customer contact centre services. As Ventura has matured the software has grown with it, and it is providing a solid foundation as the company moves towards ITIL compliance. With IT Service Management in mind Ventura redesigned its implementation of HEAT from the ground up in late 2001. The business benefits were faster change request submission, automated change control system, improved reporting, long term trend analysis, integration of change control with problem resolution, higher visibility of high-risk change requests, improved information and gathering regarding potential changes.
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