| Publisher | UniPress Software | ||
|---|---|---|---|
| Format | Date added | 01 Sep 2004 | |
| Topics | IT Reliability, CRM, Help Desk, ITIL | ||
| Downloads | 43 | ||
Download this white paper from UniPress Software to learn how integrating your organizationÂ’s LDAP address book with its service desk operations can reduce overall support costs and boost help desk productivity. This informative document highlights the critical components of LDAP address book integration and introduces six key issues to consider when comparing LDAP-enabled, automated service desk solutions.
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