| Publisher | UniPress Software | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 04 Jul 2004 |
| Topics | ITIL, IT Reliability, Infrastructure Management, Help Desk | ||
| Downloads | 27 | ||
Almost all automated help desk solutions promise to reduce support costs and optimize personnel and technical resources, but how well any such solution will work in your enterprise depends entirely on your customers’ and internal users’ support needs. This white paper from UniPress Software explains how to assess your organization’s support center needs and determine whether or not the automated service solutions you may be considering can actually meet those needs.
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