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T-Systems: Providing Quality IT Services for World-Class Logistics Giant Deutsche Post World Net

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8 out of 25 users found this white paper useful


Publisher Hewlett Packard
Publisher Registration Direct Access
Topics Service Level Management, Business Management, ITIL Date added 18 Dec 2004
Downloads 8 Format PDF, requires Acrobat Rdr 5

T-systems faced the challenge of rapidly growing system environment, increased management costs, high rate of change in heterogeneous and large-scale environment threatened to compromise service levels and uptime. The HP solutions were HP OpenView Application Manager, HP OpenView Inventory Manager, HP OpenView Software Manager, and HP OpenView Extensions for Windows Installer. The benefits were cost reduction, adherence to deliver rates, easy administration, improved visibility and control, event monitoring, system stability and improved IT efficiency ratio.

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8 out of 25 users found this white paper useful


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