| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 18 Dec 2004 |
| Topics | Service Level Management, Infrastructure Management, ITIL | ||
| Downloads | 86 | ||
The client was UK Government Communications Headquarters. To successfully face the challenges of accelerating technological change, GCHQ required an Enterprise Management solution for its highly complex, distributed IT infrastructure. The Strategic Enterprise management solution implemented by HP integrates and consolidates key IT management disciplines on a single management platform. The overall solution delivered by HP addresses not only technologies but also processes and people. The HP OpenView Service Desk based solution gives GCHQ significantly greater control of its complex IT environment without requiring any additional IT administrators. Visibility across functional boundaries enables the GCHQ IT admin teams to streamline and coordinate their workflows.
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