OmniGlow is a manufacturer of chemical light products. Deliver fast support to users in multiple countries Identify, locate, and capture PC assets to speed technical support. The solution was FootPrints for Exchange - 100% web-based help desk and customer problem management software for Microsoft Exchange environments and FootPrints Asset Management - Integrated web-based software to automatically identify, track, and manage PC assets. The benefits were increased self-sufficiency and reduced call volume, faster support with email alerts and LDAP link, improved communication, streamlined management and workflow with reporting capabilities, boosted employee satisfaction with the help desk Improved support with automated worldwide tracking of PC assets.
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