This case study discusses about the solution provided to Swiss Post. Swiss Post required an IT service management solution that improves administration and support of Die Post's complex IT infrastructure. The Swiss Post Office is now, with the high quality IT service that Informatik Post is delivering using HP OpenView, able to perform smoothly and efficiently and give first class service to their customers. Informatik Post has better information about the operational efficiency of their network and its components and is able to monitor and manage the environment proactively in accordance with agreed service levels.
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