Roche Diagnostics GmbH Roche, one of the world's leading healthcare companies focused on innovation and specialising in pharmaceuticals and diagnostics. It has successfully switched its central IT organisation over to ITIL-based processes. The changeover from technology management to customer/ process-oriented IT Service Management frees up IT employees and paves the way for Service Level Agreements in accordance with the real demands of IT customers. Customers and the IT organisation equally appreciate the transparency and measurability of the of the implemented IT services. Roche Diagnostics GmbH's central IT organisation has reorganised and harmonised its complex processes and developed its IT Service Management culture.
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