The Santander Group is currently the first-ranked financial institution in Spain and the second-ranked in the European Common Market. The software that supported the SCM (Software Configuration Manager) functions did not completely meet CMM requirements, and Change Management operations were still partly carried out manually. Through the development of a business partnership between Banco Santander and SCI Tecnologia da Informaēćo, Serena's distributor in Brazil, a project was successfully implemented that combined Serena's "Change Management" solution (Change Man ZMF and Change Man DS) with improvements in internal processes (CMM & ITIL). The benefit of this solution was considerable cost savings for the client.
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