Glenview State Bank is a community bank. The Rolm PBX had no disaster recovery mechanism or E-911 capability - a method by which emergency or "911" telephone calls in the U.S. are switched from E-911 control offices to the public safety answering point using automatic number identification. It was not able to cost-effectively support the bank’s growing distributed offices, nor did it efficiently manage interactions across multiple communication channels. It began looking at other traditional PBXs but expanded its search to include non-traditional systems that might more easily integrate to its Windows based IT infrastructure. Glenview State Bank cites CIC's unified, multi-channel architecture and SIP support with helping it to increase productivity, reduce costs and enhance customer service.
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