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Improving Service and Support With LDAP-Based Address Book Integration

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20 out of 50 users found this white paper useful


Publisher UniPress Software
Publisher Registration Direct Access
Topics Help Desk, Directory Services, Customer Support Services Date added 01 Sep 2004
Downloads 49 Format 254.0KB PDF, requires Acrobat Rdr 5

This paper will provide IT departments and service desks with a tutorial on how LDAP address book integration can be utilized to optimize their support operations. It will also outline the business benefits that the technology can deliver and offer insight on the substantial differences between dynamic versus static LDAP integration.

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Did you find this white paper useful?
20 out of 50 users found this white paper useful


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