This paper will provide IT departments and service desks with a tutorial on how LDAP address book integration can be utilized to optimize their support operations. It will also outline the business benefits that the technology can deliver and offer insight on the substantial differences between dynamic versus static LDAP integration.
Did you find this white paper useful?
20 out of 50 users found this white paper useful
Related white papers
VMware Makes Customer Support Easier at ExcelNet
ExcelNet is a rapidly growing ISP offering Internet dial-up access, Web hosting, dedicated bandwidth, and mail-list hosting. Before using VMware, ExcelNet used a commercial software tool for managing dual-booting, but...
Microsoft Certified IT Professional: Enterprise Support Technician Boot Camp
Become certified on Windows Vista. Description: This Boot Camp provides the opportunity for IT professionals new to Vista to obtain Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration certification and Microsoft Certified...
Microsoft Windows XP Desktop Support Boot Camp
Become certified to support Microsoft Windows XP users in just 4 days. Description: The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for...
The Business of Online Support - Achieving Your Competitive Support Advantage
Today's enterprises are increasingly turning to real time web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum web...
Build It or Buy It? Deciding How to Automate Your Service Desk
Developing software in-house involves a long-term commitment of time and money from developers that already have too much to do and not enough time to do it. If you decide to...
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups...
10+ common questions about SQL Server data types
SQL Server has a variety of data types, and as with most things, the more options you have, the more confusing a choice can be. Susan Harkins offers answers to...
