| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | Date added | 09 Apr 2009 | |
| Topics | CRM, Call Center - Contact, Customer Support Services | ||
| Downloads | 63 | ||
Horizon Healthcare Services, Inc. (Horizon), headquartered in Newark, is New Jersey's largest health insurer. Faced with a growing member population and increasing competition, Horizon realized that it needed to upgrade its call center and sales force systems in order to better serve its customers while reducing administrative costs. By implementing Siebel Call Center and two self-service Internet portals powered by Siebel Service and Siebel Sales, Horizon has already achieved $2.1 million of an expected $21 million in cost savings.
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