| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 10 Dec 2004 |
| Topics | Call Center - Contact, CRM, Sales - Marketing | ||
| Downloads | 89 | ||
Canon Sales Japan operates as the product sales arm of Canon Inc., a leading developer and manufacturer of a broad range of products. Canon Sales Japan recognized to the need to boost sales of its copy machines, computers and peripherals, cameras, and many other technology products. The Siebel CRM solution met the needs of Canon Sales' three main areas of business - sales, services, and call center - and embodied the best practices for those areas. Siebel Call Center arms the sales, customer engineer, and call center departments of Canon Sales' business partners with the tools they need to respond promptly to customer needs.
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