| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 10 Dec 2004 |
| Topics | Call Center - Contact, CRM | ||
| Downloads | 72 | ||
Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of outstanding service across channels to give a consistent customer experience. To meet this objective, the bank launched "Banking365," a customer relationship management system powered by Siebel Finance. The Siebel Finance Call Center solution automates the end-to-end processing of all call center operations.
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