| Publisher | BEA Systems | ||
|---|---|---|---|
| Format | 313.9KB PDF, requires Acrobat Rdr 5 | Date added | 02 Sep 2004 |
| Topics | Database Management, Customer Support Services, Service-Oriented Architecture | ||
| Downloads | 129 | ||
This paper describes a Service Oriented Architecture for the federated management of master customer data. The architecture creates a set of shared data services that allow for consistent accessing and updating of data across multiple systems, providing complete, accurate, and current customer data to any process or application at any time. This approach involves creating cross-reference keys linking multiple systems and creating services against a logical representation of the data in multiple systems. These data services on a logical model combined with "clean" cross-reference keys creates a solution that is 10X cheaper to build.
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