Hear AMR Research reveal how Adaptable Customer Service can help you leverage your existing IT investment to meet challenging customer service goals. As an independent research analyst firm, AMR Research is committed to providing unbiased analysis on the enterprise software sector. Listen to this information-packed webinar to learn why companies are leveraging infrastructure technology to manage customer preferences across multiple channels.
Did you find this white paper useful?
13 out of 29 users found this white paper useful
Related white papers
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
If your business finds itself with one or more aging digital PBXs, you are facing the challenge of deciding when a migration to a new telephony environment makes sense for...
The Case for BPM
This webinar focuses on how Business Process Management (BPM) can provide organizations with the ability to save money, save time, and deliver value through real return on investment (ROI). It...
Forsyth County School District Standardizes on HP to Lower the Total Cost of Ownership and Improve Reliability
The Forsyth County School District - noted for its exceptionally high student achievement levels and its integration of technology in curricula - currently supports over 13,000 PCs, a ratio of...
Executive Webinar: Driving More Value From Your SAP Investment - AMR Research and TIBCO
For thousands of companies, SAP's ERP, SCM and CRM software serves as a substantial and critical piece of their IT infrastructure. But it's not the only important piece of the...
Capgemini UK Cuts Closing Costs by 7% and Invoice Issue Time by 33% by Upgrading to Oracle E-Business Suite 11i
In 2000, Capgemini UK faced the challenges of a major acquisition and integration. In response, Capgemini UK combined strengths with Oracle to upgrade to Oracle E-Business Suite 11i. Capgemini UK...
Chicago Mercantile Exchange Uses Red Hat Enterprise Linux to Double Daily Trades and Halve Hardware Costs
For the Chicago Mercantile Exchange (CME), time is literally money. The more trades the futures exchange can complete in a day, the more money it makes. That is exactly what's...
McDATA Corporation Achieves First-Year Savings of $1 Million and Cost Avoidance of $5 Million With Oracle E-Business Suite 11i
Founded in 1982 and purchased by EMC in 1995, storage networking leader McDATA spun-off in 2000 following its IPO. McDATA faced the challenge of expanding its product lines (from two...
