| Publisher | Office of Government Commerce | ||
|---|---|---|---|
| Format | 2.3MB PDF, requires Acrobat Rdr 5 | Date added | 16 Jan 2004 |
| Topics | Service Level Management, SLA, Security Management, ITIL | ||
| Downloads | 85 | ||
ITIL (IT Infrastructure Library) provides a framework of "best practice" guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This paper is an introductory overview for anyone who has an interest or need to understand more about the objectives, content and coverage of ITIL. This paper describes the key principles of IT Service Management and provides a high-level overview of each of the core OGC publications within ITIL.
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