| Publisher | Office of Government Commerce | ||
|---|---|---|---|
| Format | 2.3MB PDF, requires Acrobat Rdr 5 | Date added | 16 Jan 2004 |
| Topics | Service Level Management, SLA, Security Management, ITIL | ||
| Downloads | 86 | ||
ITIL (IT Infrastructure Library) provides a framework of "best practice" guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This paper is an introductory overview for anyone who has an interest or need to understand more about the objectives, content and coverage of ITIL. This paper describes the key principles of IT Service Management and provides a high-level overview of each of the core OGC publications within ITIL.
Did you find this white paper useful?
22 out of 45 users found this white paper useful
Related white papers
Oracle Blends Managed Services With OnDemand Pricing
Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...
Demystifying IT Risk to Achieve Greater Security and Compliance
Managing IT risk is part of running any business these days. Regardless of what business you're in, understanding IT risk can help you increase network security, reduce management costs and achieve...
Optimize Your IT Costs with Automation
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where...
Break-through Solutions for Data Center Management and Measurement
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations create a common repository...
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
