Advertisement
Promo

Server platforms Toolkit

Download now

An Introduction to ITIL

PublisherOffice of Government Commerce
Format2.3MB PDF, requires Acrobat Rdr 5Date added16 Jan 2004
Topics Service Level Management, SLA, Security Management, ITIL
Downloads86

ITIL (IT Infrastructure Library) provides a framework of "best practice" guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This paper is an introductory overview for anyone who has an interest or need to understand more about the objectives, content and coverage of ITIL. This paper describes the key principles of IT Service Management and provides a high-level overview of each of the core OGC publications within ITIL.

Download now

Did you find this white paper useful?
22 out of 45 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Oracle Blends Managed Services With OnDemand Pricing

Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...


Demystifying IT Risk to Achieve Greater Security and Compliance

Managing IT risk is part of running any business these days. Regardless of what business you're in, understanding IT risk can help you increase network security, reduce management costs and achieve...


Optimize Your IT Costs with Automation

Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where...


Break-through Solutions for Data Center Management and Measurement

Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations create a common repository...


HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost

If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS...


True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...


Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs

Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...


Broadband Deals? Powered by Top 10 Broadband

150+ broadband packages

Compare 30+ mobile broadband deals

Mobile Broadband »
White Paper

Featured White Paper

IBM Virtualization Services

Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able to support the enterprise's needs. IDC recommends that enterprises look at the entire architecture and determine how to best deploy virtualization

Download Now

Other White Papers

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide...

IBM XIV® Storage System: Thin Provisioning Reinvented

Managing IT storage infrastructure is an endless balancing act of providing enterprise-class...

See All White Papers


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters