CM is most effective when implemented with an industry standard framework. IT Infrastructure Library (ITIL) is an integrated set of guidelines and common terminology for Service Management best practices that was first developed by the British government. It describes best practices at a high level, providing guidance on steps to take and processes or workflows that have proven successful in the past. Configuration is usually regarded as the heart of ITIL Service Management because every other process utilizes the Configuration Management Database (CMDB). As a result, it's critical that the CMDB is accurate and updated in a timely manner.
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