| Publisher | ITILPeople.com | ||
|---|---|---|---|
| Format | HTML & PDF | Date added | 23 Nov 2004 |
| Topics | SLA, Database Management, ASPs | ||
| Downloads | 125 | ||
A lot of companies request customised ITSM solutions. The background of these companies varies and can be very important when deciding if to implement a ITSM solution or buy one. The price tag for buying, installing and parameterisation of a commercial product excluding ITIL/MOF consulting will almost never be less than $150K even for a small company so the decision is one not to be taken lightly. This paper looks at a couple of scenarios and the pros and cons of each solution.
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