| Publisher | ITILPeople.com | ||
|---|---|---|---|
| Format | HTML | Date added | 23 Nov 2004 |
| Topics | SLA, Service Level Management | ||
| Downloads | 121 | ||
The MOF Operations Guide for Configuration Management implies that the tools used to implement Configuration Management can be used to drive the design of the function and CMDB. It is clear that the implementations of solutions such as Service Desk from HP, Red Box or Visionael can lead to quick-wins but problems are often incurred with the determination of the correct granularity of the CMDB.
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