| Publisher | ITILPeople.com | ||
|---|---|---|---|
| Format | HTML | Date added | 23 Jul 2008 |
| Topics | SLA, Service Level Management | ||
| Downloads | 62 | ||
The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one priority. There are often many individuals within an organization that are customer focused but our challenge is how we make that become the "norm" throughout the organization. This paper explains how to manage the change in order to achieve this goal.
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