| Publisher | ITILPeople.com | ||
|---|---|---|---|
| Format | HTML | Date added | 23 Nov 2004 |
| Topics | Customer Support Services, SLA, Service Level Management | ||
| Downloads | 3 | ||
Good customer service skills should be recognized as, if not more, important than technical skills. When this recognition is truly accepted within IT, Service Desk staffs are more likely to be paid salaries reflecting the specific skill set that they bring to the organization. If we have an internal Service Desk, we should take note from the organizations that provide out sourced Service Desk / Call Centre services. These organizations recognize that there is a unique skill set required to provide good customer service, and are therefore prepared to pay top salaries to those who can demonstrate possession of these skills.
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