| Publisher | Jupitermedia | ||
|---|---|---|---|
| Format | HTML | Date added | 22 Apr 2004 |
| Topics | SLA, LAN - WAN Standards | ||
| Downloads | 48 | ||
Six Sigma is a set of quality and continuous improvement methods that target tangible benefits in the quality and cost of providing a product or service. Typically, it uses statistical analysis of current operations to define the opportunity and/or problem. From a methodology perspective, ITSM is very similar to Six Sigma and provides an added emphasis on use of best practices. Further, both methodologies have compatible goals and utilize methods that have a business focus with strategies that are best formed by defining business problem statements.
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