| Publisher | Jupitermedia | ||
|---|---|---|---|
| Format | HTML | Date added | 01 Nov 2004 |
| Topics | SLA, Service Level Management | ||
| Downloads | 53 | ||
Everyone knows that change exists but some organizations are reluctant to accept it as a standard part of the IT environment. They refuse to accept the need to formalize the way they handle Change Management. A change to the IT infrastructure can be anything from upgrading a server to installing new software or adding a new desktop PC or email account for someone who has just joined the company. It can cover the whole spectrum from something relatively trivial through to an alteration, which could bring down the entire system.
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