| Publisher | Jupitermedia | ||
|---|---|---|---|
| Format | HTML | Date added | 11 Oct 2004 |
| Topics | Service Level Management, SLA, High Performance Computing | ||
| Downloads | 33 | ||
IT Service Management and ITIL are an integrated, process based, set of best practices to manage IT services. The basic premise is that IT is a service provider to the organization. In this fashion, the parallelism between the nature of ITSM and the core of what Utility Computing is and what it is trying to achieve is readily apparent. It can be derived that ITSM, which is founded in ITIL industry accepted best practices, is the necessary enabler for Utility Computing to achieve its goals and realize its benefits.
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