Serco Usability Services carried out independent research in association with a major UK network provider. The study focussed on WAP services available at the time using a Nokia 7110e. This includes news, weather, travel, entertainment and UK business telephone numbers. Participants in our research familiarised themselves with the phone, before being asked to find particular kinds of information. The study revealed important design issues, especially regarding the design of WAP services for small-screen devices. They are presented here as a set of general guidelines to help designers of WAP services.
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