| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | HTML | Date added | 30 Oct 2009 |
| Topics | SLA, Business Management | ||
| Downloads | 153 | ||
The client offers retail foreign exchange and provides a wide range of foreign currency and payment services. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing frustrated with the lack of an organized and structured first level IT support function. There was a business critical need to complete transactions in an accurate and expeditious manner. Pink Elephant was chosen to assess the current situation, help to implement a solution and subsequently deliver and work with the IT Support Services Manager. The goal was to implement and deliver a centralized, business focused ITIL based Service Desk.
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