The competitive disadvantages of maintaining highly complex IT infrastructures are especially burdensome to banks that have rapidly expanded through mergers or acquisitions because inter-system barriers often hold the new organization back from fully exploiting the synergies that would result from unifying the data and applications of the formerly separate enterprises. By implementing Infrastructure Simplification policies and best practices, banks can not only enhance their agility in rolling out new customer channels and service offerings, but also can improve the accessibility of customer data for more comprehensive analysis. The benefits of simplifying enterprise infrastructure go beyond more effective marketing; in many cases, the greatest benefits are achieved operationally, with streamlined processes and lower costs.
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