Remedy Worldwide Customer Support organization (RWCS) is a valuable source for getting answers to questions about Remedy applications, as well as for reporting problems and activating software license keys. RWCS and the Remedy IT organization are leveraging Business Service Management solutions to effectively communicate and prioritize the needs of RWCS, and then proactively prioritize and manage IT resources to this key part of the business. The Remedy ITSM Suite for the Enterprise, which includes Remedy Help Desk, Remedy Service Level Agreements, Remedy Asset Management, and Remedy Change Management, provides a comprehensive set of integrated solutions for managing and maintaining the environment to ensure high availability and performance.
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