To provide holistic service level management (SLM) for the entire business, IT must manage from a business process perspective - meaning they must proactively manage IT components as they relate to the business process and customer expectations. Join this webcast to, learn how SLM Express can help you measure application availability and response time from an end user perspective, set service level agreements (SLAs) from a business perspective, correlate and report on service compliance with key application health indicators, alert IT when an out of compliance state exist, and notify the end user of compliance states for business services.
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