This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete introduction and expert guidance to enable the successful deployment and management of a Unified Communications (UC) solution in the enterprise. It describes the issues decision makers need to understand as they set out to build a winning IP business communication strategy, including:
- Breakdown of the critical components of an enterprise voice system
- VoIP technologies and standards
- Underlying network elements that can affect the voice system
- Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM)
- Emerging technologies, including fixed mobile convergence (FMC), presence, IM, and video -- the components of UC
- Advantages and disadvantages of various architectures
- Review of total cost of ownership (TCO)
- Glossary of terms
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