| Publisher | FrontRange Solutions | ||
|---|---|---|---|
| Format | Date added | 12 Jun 2009 | |
| Topics | Monitoring Systems, SLA | ||
| Downloads | 123 | ||
The Greater Toronto Airports Authority (GTAA), formed in 1993, is a nonprofit corporation responsible for ensuring that the greater Toronto's regional system of airports meets current and future air service needs. With the increasing demands, the airport needed a centralized way to track all IT incidents and requests for change to ensure nonstop service to its customers and uninterrupted progress on the new terminal. GTAA chose HEAT Service & Support from FrontRange Solutions to log and track all IT-related incidents. HEAT gave GTAA a centralized method of catching and dispatching all requests to either its own first and second level technicians or to external providers.
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