| Publisher | Euclid | ||
|---|---|---|---|
| Format | 84.1KB PDF | Date added | 02 Oct 2004 |
| Topics | SLA, ITIL | ||
| Downloads | 107 | ||
ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL. Organizations such as the IT Service Management Forum (ITSMF), an independent, international ITIL users group, help to share ITIL best practices. And many consulting and educational firms around the world now offer ITIL training and certification programs for IT.
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