Saudi Aramco is the largest enterprise in the Middle East. Saudi Aramco's Information Technology (IT) Customer Care Centre ran systems on top of the company-wide mainframe infrastructure and the challenge for was to automate manual processes with state-of-the-art technology. They needed a single point of contact as a one-stop shop for the entire IT services portfolio. The solution was Remedy Help Desk, delivered by in-Kingdom Remedy partner Moammar Information Systems (MI
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