Tossing delicious pies since 1971, Nino's Pizza (www.ninospizza.com) has two locations in Buffalo, and New York. With a manual system that relied on customer calls and a cash drawer PC, Nino's wasn't able to process orders quickly enough during spikes in demand. To provide better customer service, Nino's needed to offer diners anytime, anywhere order access, enabling pizza orders to be entered, processed and paid for in real time. Nino's turned to IBM and IBM Business Partner Systems Technology Group, Inc. (STG) for a solution. The new system also streamlines behind-the-counter activities. Web orders are automatically printed directly at kitchen stations where the food is prepared, eliminating the need for employees to write down phone orders and delivers them to multiple locations.
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