Pacific Coast had been printing the bills of lading using a format produced internally. Recently, however, its retail customers demanded that the bills of lading comply with the Voluntary Industry Compliance Standards (VICS). In deference to its retail customer relationships, Pacific Coast turned over the problem to its Information Systems Group for resolution. While Pacific Coast experimented with laser printers, the Printronix Professional Services group worked concurrently with Printronix P5010/5210 line matrix printers using continuous forms. With a firm grasp of the company's business needs, the Professional Services consultants employed Printronix's graphic technology and SAP print drivers to design a VICS-compliant bill of lading that integrated easily into SAP.
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